Thank you, everyone, for your comments yesterday.
The AT&T repair man finally came late yesterday afternoon, so a Tuesday morning appointment for service really meant a late Wednesday afternoon appointment. That's terrific customer service, wouldn't you say? What if I had been in a position where I'd have had to take time off from work for two days, waiting?
I would have been even more annoyed, and vocal about it. That I know.
Since I spent so much time waiting much of Tuesday and Wednesday, I had more than enough time to think about technology, communications and customer service. I was thinking about how much the world has changed in the 21 years we've lived in this house. In this house 21 years ago, we had no cable TV, no cell phones, no computer, no internet. No air conditioning, either, but that's a different story.
Then I couldn't help but wonder what the world, technology, communications and customer service will be like 20 years from now.
Will we have even more unreliable and confusing ways to communicate with each other poorly? Will more and more people become marginalized, because they won't have access to ever-newer, more advanced and costly technology? Will people become even angrier and more lackadaisical about their work, specifically those in service industries?
I don't even want to think about it.
I think I'll probably look back fondly on the good old days when I blogged and met the most wonderful people.
